Conditions of Use

Order Toll Free (24 hours/day, seven days/week): 

o To place an order by phone: Call 1-800-637-2950 

o To place an order by email: INFO@MERCYSCB.COM 

Toll-Free Customer Service and Consultations: 

If you need additional information, assistance or consultation on wound and skin care, you may contact your Product Specialist. Existing  customers can reach their specialist by dialing 1-800-637-2950 and their extension. Our hours are as follows: Monday - Friday, 9:00AM - 5:00PM EST 

Delivery Information: 

1. Orders will be processed and shipped for all stocked-items within 24 hours from the time that the order is received (excluding weekends). 2. Please consult your Product Specialist for a listing of current delivery services. 
2. All orders are shipped via ground delivery service. In the event that a customer requests a method of shipment other than ground delivery,  Mercy will ship accordingly at an additional charge. Consult your Product Specialist for express delivery rates. 
3. Products shipped outside the continental United States may require additional shipping charges. 

Damaged Deliveries: 

1. If damage is noticed at the time of delivery, please contact your Product Specialist within 5 business days from the time shipment is  received at the numbers listed above. 
2. Mercy Supply Collaborative will re-ship replacement products at no charge. 
3. Credit will be issued upon our receipt of the damaged goods. Contact your Product Specialist for a Pre-paid Return Authorization and to  arrange pick-up of the damaged items. 
4. The forgoing requires certain signed documentation to process replacement of damaged items. 

Returns and Refunds: 

1. All products along with shipping documents must be returned to Mercy Supply Collaborative within 30 days from the date on which the order was shipped. SHIPPING CHARGES ARE NON-REFUNDABLE. 
2. All Special Order Items are non-returnable. Consult your Product Specialist for our current Product List on Special Order items.  3. All products returned within 30 days from the date on which the order was shipped in order to qualify for credit to the account accordingly  pursuant to the issuance of a Credit Memorandum. There will be no cash refunds given by Mercy Supply Collaborative, Inc. Contact  your Product Specialist for a Return Authorization Tag, or one of our Pre-paid Return Authorization Tags to be mailed to you.  4. In the unlikely event that an error was made in the processing or the shipping of an order we will gladly pick-up the items at no charge and  reship the proper items or credit your account upon our receipt of the improper items. Please contact your Product Specialist within  5 business days from your receipt of the order for a Pre-paid Return Authorization Tag. 
3. Restocking fee of 15% of principal sum of products returned, excluding our errors. 
4. All unexpected returns will not be accepted. All returns will be accepted with our Return Authorization Tags and are  subject to our approval based on inspection of the product and its expiration date where applicable. 
5. Upon inspection completion of products being returned, approval will be given for issuing credit. At this time, you will be  mailed a Credit Memorandum. This can be used toward the original invoice, or if it has already been paid, other  

purchases.  

8. The forgoing requires certain signed documentation to process returns or shipping errors. 

Order, Billing and Payment Terms: 

1. Invoices are prepared and sent via first class mail or email. 
2. Net 30 days from date of invoice for qualified organizations. 
3. Accept VISA, MASTER CARD, and DISCOVER; CHECK-BY-PHONE for qualified organizations. 
4. Includes shipping, handling charges and sales tax, if applicable. 
5. Includes late payment fee which is charged by an amount equal to an interest rate of 18% per annum or 1.5% per month which is applied  on the principal balance outstanding per invoice which is past-due by 31 days or more, if applicable.  
6. Return check fee of $35.00 will be added on account for each check not honored by bank. 
7. Restocking fee of 15% of principal sum of products returned, excluding shipping errors. 
8. Reimbursement of legal fees and/or collection agency fees in connection with any action to collect payments on invoices over 90 days.  9. The Customer and Mercy Supply Collaborative, Inc. mutually agree that Allegheny County, Pennsylvania or the United States District  Court of Pennsylvania is expressly and unconditionally the sole and exclusive forum of choice of jurisdiction in connection with any  or all interpretations and enforcement of any or all rights and obligations of each party of the transaction thereto; accordingly,  Pennsylvania Law, excluding its choice of law provisions, shall apply. 
9. Mercy Supply Collaborative is not a Medicare Provider. Accordingly, no claims shall be provided by Mercy Supply Collaborative,  Inc. to Medicare on behalf of any Medicare Beneficiary. 
10. All payments will be applied to oldest open invoices, unless otherwise indicated on check or other document provided by customer.  12. Any and all copies and transmissions of documents, including but not limited to credit applications, sales orders, invoices, and  agreements, by way of facsimile or other electronic mediums shall be deemed to be the same as the original document for any and  all purposes and may be relied upon by any and all parties. 

Billing Rights Summary. 

In the event that you believe an error has occurred or you have any questions concerning an invoice or you need additional information about  a transaction on your invoice, contact Mercy Supply Collaborative, Inc. within 30 days from the date of the invoice in question at the above listed numbers or address; If by mail or by fax, clearly indicate the following: (1) Your name and facility; (2) The dollar amount of the suspected  error; (3) Description and explanation of the error; and (4) Whether you need additional information. [REV. DATE 12/18/2024] 

Mercy Supply Collaborative (P) 800-637-2950 (E) info@mercyscb.com